Please Click the Topic You Need Help With

  • Accessing Courses/Downloads
  • Account
  • Email Series
  • General Support

Still need help?

Please contact me by using the form found on this page.

How do I access my video course?

To access your video course you need to login to your account. You can click login on the menu or click here. Once you’ve logged in, you’ll be taken to your dashboard where you’ll see all the courses. Click on your course and you’ll be redirected right to it.

How do I download the guides I purchased?

Login to your dashboard through the menu or by clicking here. Once you’ve logged in, you’ll be taken to your account dashboard. Click on the “My Downloads” tab and you’ll see all of your available documents to download. Then, click on the document name and the download should begin immediately. If you’re trying to download the guides on mobile, once you’ve clicked on “My Downloads” scroll down and you’ll see your downloads.

I'm Getting An Error

If you’re getting an error that says something like, “Your connection is not private
Attackers might be trying to steal your information” please navigate to your login and download your guides from your dashboard. We’re currently having issues with the links being sent out in order confirmation emails. We’re working hard to get them fixed ASAP. Thanks for your patience!

My card got declined, what should I do?

If you’re card was declined please contact your card provider by calling the number on the back of your card. Only they can explain to why your purchase was declined and can usually fix the problem very quickly. This is most common for people who are living outside of the United States and the solution is the same.

How do I know what product to purchase for my child?

Great question! To find the best product for you, first navigate to the “Products and Courses” tab on the main menu. Then, choose the age of your little one. From there, you’ll find an array of options that should fit your situation.

Are you a mom who likes to research, learn and do it herself? If so, guides and courses are probably all that you need. Your best value is found in guide packs and bundles so you get all of the relevant content for your child’s age. If sleep is generally going well but you have one or two questions, you can buy those guides individually. Navigate to the guide pack section of the page and choose the topic that fits your situation.

Would you like support as you tackle sleep challenges with your little one? Are you a mom that likes to talk things through, get ideas from other moms or just get your questions answered straight from the source? Great! We’ve got you covered! Choose an advanced or premium package so you can get access to the VIP group too.

Are you a mom that doesn’t really want to mess with digging through content and you just want one on one support? That’s totally fine too! Skip the guides and courses. Navigate to the “Premium Services” tab and look through the offerings there.